Returns & Exchanges

Returns & Exchanges

  • The returns address you should send your order back to depends on where you ordered from and the nature of your return. Please email Annette at returns@nancymac.co.uk and she will get straight back to you with details.  

Returns
We always want our customers to be 100% happy with their purchase. That's why you can return any unused item for any reason within 30 days of delivery or your item. You can then receive either an exchange or full refund as you prefer.

To be eligible for a return, your item must be unused and in the same condition that you received it, and be in the original packaging. Please send returns by a secure method (e.g. Royal Mail Special Delivery) and retain the proof of postage and tracking number. All returns and replacement shipping is free for exchanges, but you will normally be responsible for paying for your own shipping costs for returning your item for a refund.

Please email us at returns@nancymac.co.uk and we will email you back with the appropriate address for sending your return.

Exchanges
All returns and replacement shipping is free for all exchanges. Please let us know when you email us with your returns details that you want to exchange for another size or style. Depending on stock availability the time it will take for your exchanged product to reach you may vary. Delivery times for individual products are quoted on our website. 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, along with details of your refund. Once your refund is processed, and a credit will automatically be applied to your credit card or original method of payment, within seven days. If you haven’t received a refund within 7 days, then please contact us at info@nancymac.co.uk and we'll chase it up straight away.