Returns policy

Returns
We always want our customers to be 100% happy with their purchase. That's why you can return any unused item for any reason within 30 days of delivery or your item. You can then receive either an exchange or full refund as you prefer.

To be eligible for a return, your item must be unused and in the same condition that you received it, and be in the original packaging. Please return it by a secure method (e.g. Royal Mail Special Delivery) and retain the proof of postage and tracking number. The returns address will be printed on your delivery paperwork. You will normally be responsible for paying for your own shipping costs for returning your item.

Please email us at info@nancymac.co.uk with your order number, the returns tracking number, and details of whether you would prefer to receive an exchange or refund.

Exchanges
Please let us know when you email us with your returns details if you want to exchange for another size or style. Depending on stock availability the time it will take for your exchanged product to reach you may vary. Delivery times for individual products are quoted on our website.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, along with details of your refund. Once your refund is processed, and a credit will automatically be applied to your credit card or original method of payment, within seven days. If you haven’t received a refund within 7 days, then please contact us at info@nancymac.co.uk and we'll sort it out.