Returns
We always want our trade customers to be 100% happy with their purchase. That's why you can return any unused item for any reason within 10 days of delivery or your item. That should give you plenty of time to get the stock out in your shop and check the quality and style are all you expect. If you do decide to return part or all of your order then you can then receive either an exchange or full refund as you prefer.
To be eligible for a return, your items must be in the same condition that you received them in, and be in the original packaging. Please return the items by a secure method (e.g. by courier or by Royal Mail Special Delivery) and retain the proof of postage and tracking number. The returns address will be printed on your delivery paperwork. You will normally be responsible for paying for your own shipping costs for returning your item.
Please email us at info@nancymac.co.uk with your order number, the returns tracking number, and details of whether you would prefer to receive an exchange or refund.
Exchanges
Please let us know when you email us with your returns details if you want to exchange for another size or style. Depending on stock availability the time it will take for your exchanged product to reach you may vary. Delivery times for individual products are quoted on our website.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, along with details of your refund. Once your refund is processed, and a credit will automatically be applied to your credit card or original method of payment, within seven days. If you haven’t received a refund within 7 days, then please contact us at info@nancymac.co.uk and we'll sort it out.
